Boulder, CO (Sharewellnewswire.com) August 22, 2012 – Connect First, a premier provider of Cloud Routing solutions for the Direct Response industry, has announced a partnership with Bolder Calls. Connect First’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers. Bolder Calls has become a Certified Cloud Routing Destination for Connect First.
As a Certified Cloud Routing Destination, Bolder Calls will have a distinct advantage over contact centers that are not Certified Destinations. Because they are utilizing the Connect First ACD, they will be able to provide Cloud Routing customers with a lower cost to route calls, more efficient call routing, a better answer rate and more comprehensive reporting.
Bolder Calls is a leading provider of outsourced call center solutions, specializing in new customer acquisition programs and product sales since 1992. Bolder Calls currently works with a number of Fortune 500 companies throughout the United States. Prior to inbound Direct Response market, Bolder Calls focused much of their time providing outbound calling on behalf of well-known insurance providers. Bolder Calls agents are amongst the top in skill level and ability to perform complex tasks.
LeGrand Bonnet, Vice President of Operations at Bolder Calls, shared “We are very excited about the opportunity to partner with Connect First. Their solutions provide us with the ability to better service our current clients and customers, and allow scalable options to accommodate our growing business.”
Connect First President Richard Manulkin remarked “Bolder Calls has amongst the highest skilled agents of any call center we know. It is exciting to be working with them and to have them as a Cloud Routing Certified Destination. On a side note, they are located right down the street from us and are our ‘Showcase’ center for new prospective clients.”
About Connect First:
Connect First is a leading telecommunications service provider and contact center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions. As a hosted contact center management solutions provider, Connect First offers a customized platform, designed and supported by a team of highly experienced engineers, designers and business analysts.
Connect First offers Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.
About Boulder Calls:
Bolder Calls is a leading provider of outsourced call center solutions, specializing in new customer acquisition programs and product sales since 1992. They provide affordable tele-business solutions for finding new customers, driving increased revenue, lowering client acquisition costs and providing unparalleled customer care results for companies nationwide.
Bolder Calls is dedicated to providing the highest quality services available in the industry, delivering a positive first impression for their clients’ products or services and converting prospects into new customers. Their team of experts thoroughly analyzes the key elements of each new client’s business and then designs custom-tailored solutions for its unique marketing challenges – solutions that produce measurable results!
303.415.9830 ext. 125
Source : http://www.sharewellnewswire.com/connect-first-announces-partnership-with-bolder-calls-2519.htm/